Monday, May 25, 2020
Islam A Powerful Religion - 1437 Words
Islam emerged as a powerful religion in the seventh century. Prior to this, Christianity and Judaism dominated life throughout the Middle East and Europe. In order to develop as a system of faith, Islam borrowed ideas such as monotheism, an afterlife and many other concepts from the two prominent religions. Hence, Islam was revolutionary for the introduction of controversial values such as the rejection of Jesus Christ and its distinct differences in beliefs. Ever since its rise to popularity, Islam has progressed to become renowned as one of the worldââ¬â¢s greatest religions. Yet, Islamââ¬â¢s vast achievements would not have been possible without borrowing fundamental ideas from Christianity and Judaism such as monotheism. In all three of these religions, followers have a basic understanding that there is only one single and dominant God. The belief in monotheism is known to have risen during the time of Abraham. ââ¬Å"Muslims, Christians, and Jews believe that a man named A braham was the first person to worship a single Godâ⬠¦Unlike other people of his time, the scriptures say that Abraham focused on the commands of a single deity, rather than on trying to appease many different gods.â⬠Monotheism was a controversial idea amongst many societies and beliefs however, this concept was a commonality that acted as a uniting force between all three religions. Monotheism has become a rather essential aspect of these religions as it promotes a special bond between the believer and their God.Show MoreRelatedEssay on Islam: A Religion and Culture1630 Words à |à 7 PagesIslam: A Religion and Culture Islam is one of the oldest religions in history dating back to about 600 AD. It began when a man named Muhammad heard a voice from the heavens instructing him to proclaim the word of god. Currently there are over 800 million followers of the Muslim religion. The main text of the religion is the Quran which is said to be the word of God, or Allah as called in Muslim. Within the Quran, The five pillars of Islam are proclaimed along with many other concepts very uniqueRead Morechanges in Africa from 500 C.E to 1500 C.E783 Words à |à 4 PagesAfrica from 500 C.E to 1500C.E The role of religion has changed over time in West Africa from the migration of Islam bringing its new faith, rituals, and establishment of a greater connection with the outside world through trade and cultural diffusion. However the unique African religion that existed beforehand was still retained; the African culture still believing in animism and polytheism even after the spread of Islam. From 1000-1500 CE the role of religion has seen changes and continuities influencedRead MoreHinduism And The Islamic Religion1329 Words à |à 6 Pagesfinally it has, settled on Heavenly Beings which are worshipped by different religions. Two of the more prominent religions in society are Hinduism and the Islamic religion. The Origins of Worship | Urantia Book | Urantia Foundation. 2015. Hinduism Hinduism has acquired over 900 million followers worldwide which has boosted it to the third largest religion. Founded roughly 4000 years ago, Hinduism is also one of the oldest religions to still exist today. It does not have a specific founder as due to peopleRead MoreThe Positive and Negative Impact of the Portrayal of Religion1108 Words à |à 4 PagesThe portrayal of religion has had both a negative and positive impact. When people hear about religion, they either cringe at the fact of following outdated rules and norms, or issues that deal with politics and the media. The two most popular religions, Islam and Christianity, must be analysed to identify what religion is. While further examining these closely, a finite argument can be made that religion is unfavourable for the modern society. Our society holds the key main ingredients to theRead MoreChristianity, Islam and Buddhism728 Words à |à 3 Pagesand treat each other with cruelty. Some of the times our best communication with one another is constant war, fights, and brutality to one another. Religion on the other gives us the opportunity to set aside our differences and come together as one. In order to do that we must believe religion works and set all concerns to the god or gods. Religions have become beneficial because it make things certain but also to put our uncertainty to the superior. Which means god will provide. Another way youRead MoreGlobal Religions of Christianity, Islam, and Buddhism1054 Words à |à 4 Pagestime for the rise of new, global religions such as Islam, Buddhism, and Christianity. The spread of these new religions all shared certain unique aspects of spreading. These three religions shared what made them global and universal. Christianity, Islam, and Buddhism, fit the definition of wo rld religion for the reasons that they each were not culturally specific nor gender specific, incorporated other religions and appealed to all social classes and these religions spread by way of war and conquestsRead MoreOutline Of Unification Through The Muslim World882 Words à |à 4 PagesIn both of the Abrahamic faiths of Christianity, and Judaism, and the religion of Islam, all have similar roots in how it formed, who formed it and their different forms of getting their word out. For any religion and the reasoning of religion is to bring the people that practice it together and be more unified than not practicing it. In most of these time of unification before it there was dark troubles, and with these troubles, the new hope, of the prophets and their teachings, come out of it.Read MoreCreation Myths in the Abrahamic Religions1850 Words à |à 7 Pagesââ¬Å"Charles Dickensâ⬠). Although the creation stories of Judaism, Christianity, and Islam have some differences, the f act that the three Abrahamic religions all arose in the same Middle Eastern area in succession may have had an effect on not only each religionââ¬â¢s beliefs that can be found in their creation myth, but also on their extreme similarities, especially on the ideas regarding the beginning of time. These three religions have greatly influenced each other because of these factors and continue toRead MoreChristianity And Islam : The World s Largest Religions1501 Words à |à 7 PagesChristianity and Islam are two of the worldââ¬â¢s largest religions. According to Pew Research ââ¬Å"there are 2.18 billion Christians of all ages around the world and there are about 1.6 billion Muslims.â⬠The two religions share many similarities. For example both religions teach that ââ¬Å"there is One true and only God, the righteous and transcendent Creator of all things in heaven and earthâ⬠(34). Both religions have foundational texts, Christianity has the bible and Islam has the Qua ran. Although among theirRead MoreA Discussion Of Faith Rose Surrounding The World Trade Center1630 Words à |à 7 PagesMarch 22nd, a question of faith rose surrounding the sanctity of the Islamic faith. In an article meant to expose answers to this very question John Kasich brings up a point that when people claim France is at war with Islam, they actually should be referring to radical Islam. This point pulled further controversy as those who were not Islamic began to wonder if the faith condoned suicide bombings in the name of expelling infidels and bringing the coming of the Caliphate. Another case mentioned
Thursday, May 14, 2020
Personal Statement The Pharmaceutical Sales...
Education has been a visible influence in my life for as long as I can remember, mainly because my mother was a teacher. However, in no way had I envisioned becoming a teacher, and certainly not an educational leader. I was content with my career as a pharmaceutical sales representative detailing products to doctors, hospital pharmacists, in addition, the perks that came with the job, i.e. salary, bonuses, and traveling to the home office for meetings. Destiny has a way of changing your path in life; consequently, after numerous life changing events I found myself pursing degrees in elementary education and educational leadership. The pharmaceutical sales representative training I obtained equipped me for becoming an elementary education teacher; the difference was the field territory, audience and products. A typical field territory included approximately 300-400 hundred doctors that represented various capacities of medicine, i.e. general practice doctors, internists, surgeons, rad iologists, oncologists and pharmacists. As the leader of my territory, I established relationships with the office staff, collaborated with the nurses, and trust building with the doctors. In addition, to exhibiting best sales practices: professional communication, developing solutions, and staying abreast of current product research. My classroom was now my field territory and I needed to sell students on the features and benefits of learning in order to achieve academicShow MoreRelatedMba Statement of Purpose973 Words à |à 4 PagesRunning head: PERSONAL STATEMENT TO PURSUE AN MBA Personal Statement to Pursue an MBA My personal statement begins with my American journey. A journey of faith and courage in the face of adversity that has taken me to where I am today. And it remains still a work in progress. And an MBA will surely help accelerate that. I was sixteen years old when my family left the Philippines, my birthplace and migrated to the United States to pursue the American dream that many in theRead MoreImportance of Selling to Company1030 Words à |à 5 PagesCOMPANY The relationship that exists between CARI-MED Ltd. Sales and marketing department is close in that they are both under the control of the same individual Lanna Bennett. The two department are very different, but all with the same goal. Marketing plays a very important role in sales as an improvement in the selling environment. The goal of the marketing department is to create opportunities for interaction between prospect and the sales team. In gaining prospects promotional activities are undertakenRead MoreSales force training at GSK5593 Words à |à 23 Pagesï » ¿SALES MANAGEMENT Term Report On ââ¬Å"Sales Training At GlaxoSmithKlineâ⬠Submission Date 17th Decemberââ¬â¢ 2012 Institute of Business Management ââ¬â IoBM Letter of Acknowledgement We would like to express our whole hearted thanks to Almighty Allah by whose grace and blessings we have the knowledge; insight and opportunity to this complete this report. Most importantly, we are grateful to our instructor, , whose continuous support, faith and cooperationRead MoreHow to Advance your Communication in a Professional Business Manner1195 Words à |à 5 Pagesis very important. Sales representatives use this tool in their everyday work environment. Sales reps. primarily need a buyer base. The most important tool for sales is learning what your customer or account needs by selling to them in a way they feel the need to buy. You need to make customers feel like they need to buy something without them feeling like theyââ¬â¢re being sold something they donââ¬â¢t want. If the persuasion is also done right it will increase sales. Pharmaceutical and diagnostic companiesRead MoreMagid Glove And Safety Case Analysis Essay1169 Words à |à 5 Pagescustomers. On several occasions, Mr. Sullivan has worked with the sales team to help explain new technology offered by Magid Glove and Safety through their vending department. Magid Glove and Safety has several companies that are in competition with them. Two of the largest are Grainger and Honeywell. Last year, Grainger experienced first quarter profits up 2.3% in the U.S (Ghribi, 2014). However, they experienced a drop of sales in Canada. Honeywell is experiencing similar markets. According toRead MoreManagemant Practice Spl5103 Words à |à 21 PagesExecutive Summary Pharmaceutical industry is one of the largest industries in our country. Every year a huge amount foreign currency comes from this sector. Square Pharmaceuticals Ltd., the flagship company, is holding the strong leadership position in the pharmaceutical industry of Bangladesh since 1985 and is now on its way to becoming a high performance global player. It was established in 1958 and converted into a public limited company in 1991. The sales turnover of SPL was more thanRead MorePfizers Strategic Plan Essay3949 Words à |à 16 PagesPFIZER INC. Pfizer Strategic Plan Date Submitted: May 25, 2005 Pfizers Strategic Plan: Overview Executive Summary Pfizer is a New York City based major drug producer, ranking first in pharmaceutical sales in the U.S., with 2005 revenues of 56.7 billion. With almost 60 billion in Revenue, Pfizer remains the industrys behemoth, overseeing the most ambitious research agenda for any company in the world. Pfizers is spending on RD supports 12,000 scientists. Pfizers research increased 3Read MoreAbbott Nutrition Sales2440 Words à |à 10 PagesDivision (ANPD) AND Abbott Nutrition International (ANI). ANPD refers to the domestic business (US) while ANI refers to the international business. When working within the domestic business, ANPD is referred to as Abbott Nutrition (AN). The AN Inside Sales Interns for Summer 2009 work in the Abbott Nutrition Products Division (ANPD). Abbott Nutrition, formerly known as Ross Products, has a history that began over 100 years ago. The company was originally known as Moores and Ross Milk Company Products;Read MoreRalont Marketing Plan7298 Words à |à 30 PagesRalont Pill Bottle by Pills Rââ¬â¢ US Keller Graduate School of Management MM522: Marketing Management Bojlur Rahman Alex Garcia Donald Weston Taiwo Adenuga Executive Summary The Ralont Pill Bottle is dedicated to producing newly redesigned pharmaceutical medicine bottles that offer an ââ¬Å"at a glanceâ⬠view of ââ¬Å"what medicineâ⬠belongs to ââ¬Å"what personâ⬠in a medicine cabinet. This redesign came about after careful years of market research against the conventional ââ¬Å"brown bottleâ⬠used for 90% of all medicineRead MoreCase Study for Avon8396 Words à |à 34 PagesCompany (CPC) was founded by David H. McConnell. The first company office was in New York. In 1914, CPC opened first office outside United States in Canada. As the Roaring Twenties reached its peak, CPC had more than doubled its sales to $2 million and the representative increases from 10,000 to 25,000 in United States. Companyââ¬â¢s home office moves to Fifth Avenue in New York City. The first products were offered under the brand name Avon. These products were toothbrush, talcum and vanity set.
Wednesday, May 6, 2020
Customer Service At The United States - 2512 Words
Sidney Simmons Mrs. Wiest English 132 January 1, 2015 Customer service Thereââ¬â¢s customer service In the United States thatââ¬â¢s good and thereââ¬â¢s customer services thatââ¬â¢s bad. If the customer service is bad it doesn t necessarily mean itââ¬â¢s the employeesââ¬â¢ fault; itââ¬â¢s more than likely the customers fault. If they have someone screaming at them for hours on end it wears them out and makes them snap. Customers only have to deal with someone being mean for the time they are at the drive thru, where as the worker has to sit through hours of screaming and complaining from other customers. One example of bad customers service would be this lady going off on a employee and started cussing him out and it turned out it was a mistake and the lady turnedâ⬠¦show more contentâ⬠¦The book refers to what they call the three Dââ¬â¢s as the three secrets to raving fans; Decide what you want, Discover what the customer wants, Deliver the idea plus one percent. When establishing ââ¬Å"Raving Fansâ⬠you will understand the needs of the customers, do what it takes to get more customers, and go a little above and beyond to keep those important customers. In order for a business to succeed and gain profit in there, they must obtain and keep customers. Without customers, a company is obviously not going to succeed which results in being a failure. The first step is to convert first-time visitors into a returning customer. Secondly, a company has to find a way to keep these customers as loyal customers. These steps are considered customer service. There are many new aspects of customer service now that so many businesses have gone to the internet. To convert first time visitors into returning customers is a very vital step to business. Visitors may return for a number of reasons but it is up to there marketing skills to improve these chances and turn them into customers and over all loyal customers. Outstanding customer service is key to customers. So to convert visitors into custo mers a great place to begin would be to display ultimate customer service to someone who is not yet a customer. A company has to always remember that the customer is actually their boss. All business organizations needShow MoreRelatedFedex Company Profile1609 Words à |à 7 PagesI. Company Profile FedEx Corporation (FedEx), incorporated on October 2, 1997, provides a portfolio of transportation, e-commerce and business services through companies that compete collectively, operate independently and manage collaboratively, under the respected FedEx brand. These companies are included in four business segments: FedEx Express, Federal Express Corporation (FedEx Express), is an express transportation company, offering time-certain delivery within 1 to 3 business days and servingRead MoreUnited Parcel Service: Basic Management Structure Essay1539 Words à |à 7 Pages ââ¬Å"United Parcel Service: Basic management structure.â⬠The United Parcel Service known also as the ââ¬Å"Brown Giantâ⬠is the powerhouse in the air delivery, freight and parcel service industry. The United Parcel Service is based in Atlanta and is the worldââ¬â¢s largest package-delivery firm. UPS delivers more than 3 billion parcels and documents per year. United Parcel Service operates 150,000 vehicles and 575 airplanes and is the dominating force in the United States ground delivery market. UPS is announcingRead MoreUnited Parcel Service: Basic management structure.1513 Words à |à 7 PagesThe United Parcel Service known also as the Brown Giant is the powerhouse in the air delivery, freight and parcel service industry. The United Parcel Service is based in Atlanta and is the worlds largest package-delivery firm. UPS delivers more than 3 billion parcels and documents per year. United Parcel Service operates 150,000 vehicles and 575 airplanes and is the dominating force in the United States ground delivery market. UPS is anno uncing that its ever expanding company with new acquisitionsRead MoreMarket Share By Company And Brand1122 Words à |à 5 Pagesin retail business of grocery in all over the United States of America because of large number of stores and low prices. There is almost 24 percent market share of Wal-Mart. The second highest share is of Kroger which is almost 7.4 percent and Safeway has 3.5 percent share. Kroger and Safeway lies in hypermarket categories. The most dominant companies have sustained their ranking in market due to large number of brands they are offering to customers at one place. Ahold grocery store stand on sixthRead MoreTaking a Look at Expedia Inc.885 Words à |à 4 Pagescountries with the headquarters in Bellevue. The American based company is the parent company of numerous travel brands including the Expedia.com. The website books the travel tickets, vacation packages, hotel reservations and a lot more services for its customers through the internet based tools and telephone. Expedia.Com was founded in 1996 as the division of Microsoft and further developed into the Current form of Expedia.Com. The travel brands that are working under Expedia. Inc are eLong.comRead MoreAnalysis Of The United States Privacy Policy783 Words à |à 4 PagesUnited States Privacy Policy This Privacy Policy describes how XYZ Inc. collects, uses, shares, and retains personally identifiable information provided by customers. This Privacy Policy pertains only to customers located in the United States; other branches may have different privacy policies based on the laws and requirements of their locations. This policy doesnââ¬â¢t pertain to the practices of other entities such as business partners, i.e., vendors, sponsors, or advertisers (Neuhaus, 2017). ModificationsRead MoreOutsourcing: Staying Competitive In The Global Market Essays1719 Words à |à 7 Pagessuccessfully compete in the international market more companies are faced with the decision of relocating part of their operation offshore. This paper will address what key elements companies in this situation need to address, such as, quality of customer service provided, security of confidential information, and the possibilities of cost savings, in order to be sure that outsourcing is the best solution for their company. Outsourcing to Stay Competitive For companies to stay competitive in todaysRead MoreNet Flix Swot Analysis1463 Words à |à 6 PagesAnalysis Strengths: Ã⢠Netflix provides a subscription-style e-commerce service. Over 95% of customers pay at least $17.99 a month which includes unlimited rentals with up to three titles at a time. A comparably low monthly fee, allows Netflix to lead market share of online DVD rentals while competing with traditional brick and mortar rental stores. Meanwhile, Netflix might keep the customers who try the service and happy with it continue paying the monthly fee. Therefore, Netflix has fewerRead MoreMerger Acquisition And International Strategies Marketing Essay1663 Words à |à 7 Pagescompany, evaluate the strategy that led to the merger or acquisition to determine whether or not this merger or acquisition was a wise choice. Justify your opinion. ATT merged with T-Mobile on 2011; ATT is now the largest wireless carrier in the United States leaving their major competitor Verizon Wireless on the side. T-Mobile benefited from the acquisition y reducing all their debts by acquiring ATT stocked valued. With the acquisition, ATT focuses on increasing its network and coverage, and workingRead MoreThe First Mutual Insurance Company1178 Words à |à 5 PagesBenjamin Franklin helped to establish in 1752, what it would be the first mutual insurance company. For many years, the United States government never considered necessary to incorporate a system that would compensate their citizens in case any injury, accident or loss happen to them. It wasnââ¬â¢t until 1735 the first underwrote fire insurance company was created; in Charleston, South Carolina. Underwrite insurance companies are the ones, that analyze all the risk of insuring a particular person or
Tuesday, May 5, 2020
Branding in B2B Markets International Marketing
Question: 1: Discuss using examples how Porters 5 Forces model can be utilized in determining the appeal of a particular non domestic market.?2: In developing an e-Commerce business plan, there is a need to decide between hosted solutions and non-hosted solutions and whether to utilize open source software solutions. Discuss using examples the considerations needed to make these decisions.? 3: Discuss the impact of Information Communication and Technology (ICT) on developing economies. What solutions have been utilized to enable the development of infrastructure within these developing economies and what impact is expected because of such deployments. Select a single country to utilize in your response.? Answer: Introduction: In order to gain the marketing advantages, an organisation is needed to be sophisticated and ethical in the approaches which help it in acquiring competitive advantages of the market place. In this era of extreme globalization, expansion of the organisation seems to have become one of the significant aspects of organizational development. This research study is going to analyze the necessary issues of marketing and will also try to determine how this process may seem to be effective in order to manage earn the organizational benefits. 1. Application of Porters Five Force Model in Non Domestic Market: Eggert Ulaga (2006) are of this view an organisation seems to be essentially competed by the others existing and new coming industries. Porters five force model (refer to appendix A) seems to be the most identical tool which helps in determining the competitive field in the current market place. In a non-domestic market place there several companies throng to achieve the market benefits. Therefore, identifying the actual customers and competitors of the market is essential. Threat of New Entry: Dant (2009) critically mentions as all of the companies in the international market place are trying to concretize its entity, market expansion seems to be identical. In order to gain profit, new companies emerge in investing into the market. For example, when Nokia in 2011 launched Lumia series in the international market embedded with Windows OS, to surpass its glory, Samsung seemed to have launched Galaxy Series embedded with Android OS. Entering of Android seemed to have boomeranged for Nokia. The threat is literally significant which help in revising the marketing strategy of the organisation. Bargaining Power of Customers: Price is always a necessary tool in the business. The targeted customers of the market place are needed to be proficient and sophisticated and should support their service or product. If the total number of buyers increases in the market place, it enables an organisation to capitalize the market place. For example, as the price of the products of Apple is not as low as the other products available in the market place which let the organisation to have a limited level of customers. Bargaining Power of the Suppliers: For organisation suppliers seem to play an essential role. In order to maintain the continuous flow of the market, the manufactured products are needed to be marketed by the organisation. Eggert and Ulaga (2006) mention switching of the cost of the market effect on the approach of the suppliers. Fewer the suppliers there are for a company, more it threats for the organisation. Competitive Rivalry: Ballantyne Aitken (2007) have critically assessed more the expansion of the organisations more competitive it may become. More the number of competitors increase in the market place for an organisation, the level of competition increases. Advertising, promotion, rigid business ethicality seems to be managed through competitive rivalry. When rivalry stands to be high, price of the product becomes more intricate factor in the marketing ethics. Competition between British Airways and Virgin Airways became so acute that they were needed to separate the passengers in 2009. Threat of Substitute Products: If the availability of the substitute products of the market is high and the customers seem to get fascinated by these products or service, it creates problem for an organisation to conquer the market place. Once a customer stands unsatisfied with the product or service, they swift to the other products and services seem to be a poignant approach for an organisation. For instance, BMW is highly competed by the other substitute cars and bikes in the international market place. 2. Hosted Solution and Non-hosted Solution: Application of hosted solution is literally an essential tool which advocates e-commerce business planning. Application of cloud computing tends to be the most essential tool which helps in engaging the business benefits. Hosted solution helps in managing reliability and security in the web server for an organisation. Monitoring over the approach of the other companies is significantly conducted by the by the web hosted approach (Kunnanatt, 2011). Although it demands of a significant cost in maintaining and managing the tools needed for this application. In the hosted application an organisation can directly create communication with the customers of the market place. At the same time, the bridge of communication channel is managed in the hosted solution approach. On the other hand, non hosted solutions are the intranet approach which a organisation seems to use for the internal use. In order to perform the necessary tasks sophistically and to manage the internal management system, intranet is the sophisticated approach. Application of hosted and non hosted solutions is practically essential approaches which help in managing the e-commerce business sophistically. Through internet system an organisation can identify what is more essential in this approach to manage the business ethics. For example, in order to let the customers intimated about the product, prices and features of the product, Ford Corporation uses websites which, according to Bolton and Lemon (2009), is the medium to directly contact with the customers of the market place. On the other hand, to handle the works of the organisation internally, the organisation uses intranet system which let the employees to be connected. In order to manage e-commerce strategy, application of sophisticated strategy seems to be literally significant which helps in enabling and identifying the organizational ethics. In order to take decisions, this approach seems to be the most significant. Contribution of both the trusted host solutions and non-host solut ions is literally intrinsic. 3. Impact of Information Communication Technology on the Developing Countries: Coviello Winklhofer (2008) assess it is the high speed internet system which helps in managing that helps an organisation to attain more sophistication of the market place. The Information and Communication Technologies in the last few years has gone through serious explosion in past few years which has resulted the organisations enabling in adapting significant technical services. This seems to be also helpful for the economic and financial development of the organisation as well. Once the marketing ethics is stabled, it effects significantly on the economic growth of the country. Bates (2009) observes in the developing countries man power appears to be the most sophisticated aspect which helps the organisations to spend a little for the employees and attain more benefits from the market place. At the same time, in the developing countries the market of ICT is gradually increasing which also attracts the international marketing sectors. It further helps in development of the society as well. For the developing countries, such as India, Brazil and other expansion of ICT policies in the past 10 years appear to be one of the most significant. More to be added, communication technology attains to be one of the critical aspect which helps in managing the organizational approaches at the same time. A report of Gruca and Rego (2011) critically ascertains from 2010 India seemed to have received the technical boost up in the market which resulted the countrys economic growth. At the same time, its contribution to the market place is literally essential in this approach. More to be added, it seems to be essentially critical in this approach which helps in determining the economic approach of the market place. Conclusion: Throughout this research approach, the researcher has analyzed different approaches of business which results in ascertaining a significant process of ethicality for an organisation in the market place. The researcher has also compared with different current level companies who seem to have faced such typical situations. Reference List: Ballantyne, D. Aitken, R. (2007) "Branding in B2B markets: insights from the service-dominant logic of marketing", Journal of Business Industrial Marketing, 22(6), pp.363 - 371 Bates, T. (2009) Analysis of Survival Rates among Franchise and Independent Small Business Startups, Journal of Small Business Management 33(2): 2636. Bolton, R. N. and Lemon, K. N. (2009) A dynamic model of customers usage of services: Usage as an antecedent and consequence of satisfaction. Journal of Marketing Research, 36, 171186. Coviello, N. E. Winklhofer, H. (2008) Contemporary Marketing Practices Research Program: A Review of the First Decade, Journal of Business Industrial Marketing, 23 (2), 84-94 Dant, S. P. (2009) Ownership Structure in Franchising: The Effect of Transaction Cost, Production Costs and Strategic Considerations, The International Review of Retail, Distribution and Consumer Research 6(1): 5375. Eggert, A. Ulaga, W. (2006) Customer-perceived value: a substitute for satisfaction in business markets?, Journal of Business Industrial Marketing, 17(2/3), pp. 107-125. Gruca, T. S. and Rego, L. L. (2011) Customer Satisfaction, Cash Flow and Shareholder Value, Journal of Marketing, 69 (July), 11530 Kunnanatt, J. (2011). Global business chain and twin advantage. Competitiveness Review, 21(4), 352-368. doi:10.1108/10595421111152156
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